House Rules
A Considerate Stay
Stay Thoughtfully
Plan With Us
Before You Arrive
Please follow property guidance, respect fellow guests and wildlife, and confirm current check-in, check-out, visitor, and cancellation policies with our team before arrival.
House Rules
DAMAGE & BREAKAGE POLICY
- In the event of any damage or breakage, charges may apply from ₹500 up to ₹50,000, depending on the item and extent of damage, as assessed by the Hotel.
- Applicable charges are determined at the discretion of Bharti Forest Retreat based on the nature and extent of the damage.
- Items provided to guests must be returned in the same condition in which they were provided. Non-returnable items may be charged at their applicable replacement cost.
- Any unlisted damage or loss may be charged at an amount reasonably determined by the Owner.
ROOM INSPECTION
- Our staff may inspect the room prior to check-in to ensure that furniture, fixtures, fittings and other items are in good condition.
- Guests are requested to report any existing damage or discrepancy to the front desk immediately upon arrival.
- Any damage reported after check-out that was not identified at check-in may be treated as the guest’s responsibility.
CHECK-IN & CHECK-OUT
Check-in: 2:00 PM Check-out: 11:30 AM
- A grace period of 30 minutes beyond the scheduled check-out time is allowed.
- Beyond 30 minutes, a half-day charge may apply.
- Beyond 3 hours, a full-day charge may apply.
- Guests requiring a late check-out are requested to inform the front desk in advance. Late check-out is subject to availability.
- Early check-in is subject to availability and may attract additional charges.
BOOKING, PAYMENT & CANCELLATION POLICY
- Bookings are confirmed only after receipt of the advance payment as communicated by the property.
- Full and final payment must be settled at the time of check-out.
- Partial cancellation of a booking is not permitted; applicable charges will be as per the property’s cancellation terms.
- Advance payments are non-refundable unless otherwise specified.
- Date changes, if permitted, are subject to availability and must generally be requested at least 48 hours prior to check-in, at the sole discretion of management.
RATES, TAXES & ADDITIONAL CHARGES
- Rates mentioned are per room, per night and are subject to change without prior notice for future bookings.
- Rates may be higher during peak seasons, festivals and long weekends.
- Applicable GST and government taxes are charged extra unless specifically mentioned as included.
- Additional services or charges not included in the selected plan will be payable separately.
IDENTITY PROOF & GUEST ELIGIBILITY
- A valid government-issued photo ID such as Aadhaar Card, Passport, Driving Licence or Voter ID is mandatory for all guests at check-in.
- The primary guest checking in must be 18 years of age or above.
- Local ID may be subject to additional verification as per property policy.
- The property reserves the right to refuse accommodation or service where valid identification is not provided.
MEAL PLANS
- Meal timings are fixed according to the property’s schedule. Requests for meals outside standard hours may not be guaranteed.
- Meals are served according to the package selected at the time of booking.
- Outside food and beverages are not permitted on the premises.
CHILDREN & EXTRA GUESTS
- Children up to 6 years of age may stay free of charge when sharing existing bedding with their parents, as per the applicable room policy.
- Extra-person charges apply according to the applicable age-wise tariff and selected meal plan.
- Maximum occupancy limits for each room category must be strictly followed.
- Extra mattresses or bedding are subject to availability and may incur an additional charge.
GENERAL PROPERTY RULES
- Smoking and consumption of alcohol are permitted only in designated areas.
- The property reserves the right of admission and may refuse or discontinue service in case of misconduct.
- Guests are requested to maintain decorum, especially in shared/common areas such as the pool, garden and dining areas.
- Quiet hours are observed from 10:00 PM to 7:00 AM.
- Use of the swimming pool and other property facilities is at the guest’s own risk. Children must be supervised by an adult at all times.
- Pets are allowed only with prior approval from management.
- Guests are responsible for the safety of their personal belongings. The property shall not be responsible for items left unattended.
- Outside vendors, decorators, event organisers and other external parties require prior approval from management before entering the premises for commercial or event-related activities.
- Photography or videography of the property for commercial or social-media use requires prior consent from management.
- Parking is available at the guest’s own risk. The property is not liable for damage or loss to vehicles.
- Power and water supply are subject to local/municipal availability. Temporary interruptions beyond the property’s control may occur.
- Room allocation within a booked category is at the discretion of property management and is subject to availability.
FORCE MAJEURE
The property shall not be held liable for delays, cancellations or service disruptions caused by circumstances beyond its reasonable control, including but not limited to severe weather, natural calamities or government restrictions.
GOVERNING LAW
Any dispute arising out of or relating to a booking or stay shall be subject to the jurisdiction of the courts at Katni, Madhya Pradesh.
We look forward to welcoming you and making your stay comfortable, peaceful and memorable.